NOW HIRING: SWFL Customer Concierge Representative

We’re hiring! Crown Roofing, a growing company with sales in excess of $50 million, is seeking a personable, well-rounded individual to fill the role of Customer Concierge Representative in our Southwest Florida office.  Candidate must obtain quality customer service skills, superb computer literacy and highly organizational methods.

Job Description

Field incoming calls between 8am and 5pm

Administration of In-House Tracking Program

Bid and Estimate Input

Assignment of All Operations, etc. to Appropriate Manager/Rep

Reporting Functions to Management

Appointment Setting

Data Administrator for System Uniformity

Receptionist Duties

Requirements: Proficient in Excel, Outlook, and Word, strong problem solving skills, accounting principles knowledge, documentation skills, research and resolution skills, data analysis, multi-tasking skills, ability to communicate effectively verbally and in writing, ability to interact with employees and vendors in a professional manner, ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timelines, bilingual.

Our Customer Concierge Representatives are offered a competitive compensation package. Customer Concierge Representatives are paid a base salary plus applicable commissions. Benefits include: Health insurance, applicable monthly customer appreciation allowance, paid holidays, and paid time off (PTO) days. If your experience meets the requirements and you would like to be considered for this position, please email your resume and cover letter to [email protected].

Equal Opportunity/ Affirmative Action Employer/ Drug-Free Workplace

Crown Roofing, Guil

Crown Roofing Featured in Business Observer

Crown Roofing was recently featured in Business Observer, the weekly newspaper for business leaders on the Gulf Coast of Florida.  Through an interview with the paper’s Managing Editor, Mark Gordon, the story unfolds, showcasing drive, talent, experience and exponential growth.

Starting just three years ago with $75,000 in savings, Guil Geneau and Chris Copeland launched a business and a dream.  Reaching for the company’s third-straight banner year, Crown Roofing predicts $50 million in sales this year.  In 2013, Crown did $6 million in sales, jumping to $18M in 2014 (up 200% from the previous year) and doubling to $36M in 2015.  Currently, Crown has 300 employees spread across four offices throughout Central, Southwest and South Florida.

Click here to check out the full story.

Crown Roofing in Business Observer

Guil Geneau, Sarasota-based Crown Roofing co-founder

Crown Roofing Is Hiring!

Crown Roofing Is Hiring!

Crown Roofing is seeking personable, well-rounded individuals to fill the roles of Service Manager and Commercial Roofing and Waterproofing Estimator.

Service Manager:

Candidate must be experienced in built-up roofing, single ply roofing, hot applied and torch roofing as well as sheet metal and waterproofing.   Ability to find leaks, prepare maintenance programs and manage roof assets for clients. Must have at least 10 years of experience in commercial flat and some residential steep slope roofing.  Good customer service skills, computer skills and ability to manage a team of service crews, administrative staff and supervisors.

Other responsibilities will involve:

  • Performing surveys and creating reports on roofing systems.
  • Preparing proposals for maintenance and repairs for roofs
  • Hire, train and manage service foreman, helpers and supervisors
  • Manage service department administrative staff
  • Manage billings, AR and job cost for service department
  • Meet goals for revenue, gross profits and net profitabilityof department.
  • Maintain relationships with clients to ensure 100% customer satisfaction.
  • Maintain fleet of vehicles for service, and inventory for tools, equipment and materials.

Requirements:

As a Service Manager you must be self-motivated, adaptable and have a persuasive personality. You must also have excellent verbal and written communication skills and strong active-listening skills.  In addition, you must be computer literate with Microsoft office products and the use of a smartphone.  Specific qualifications include:

  • At least 10 years commercial roofing experience.
  • Ambition to contribute like a partner with this growing business not just an employee
  • Seasoned networkedin the SEFL business circles with a preference in the construction field
  • Proven success in related role
  • The ability to follow up with customers, maintain positive relationships and CLOSE sales
  • Analytic and problem-solving abilities
  • Valid Florida Driver’s License

Commercial Roofing and Waterproofing Estimator

Candidate must be experienced in roof take-offs and estimate preparation with scope of work while maintaining growing new relationships and cultivating existing relationships with commercial contractors.  Must have at least 5-7 years of commercial estimating experience. Waterproofing knowledge is a plus!!   We will train the right candidate who possesses estimating experience in other trades and demonstrates good math, computer and interpersonal skills

Other responsibilities will involve:

  • Ensuring accurate estimates, pricing, adhering to company margins
  • Making sales presentations to commercial contractors
  • Preparing estimates and proposals to prospective customers
  • Proactively identifying and contacting potential customers
  • Maintaining a positive relationship with current contractors which results being recommended to building owner as best choice
  • Networking both during work hours and periodically after hours while representing the company at designated industry network groups
  • Maintaining assigned sales quotas and following established company guidelines
  • Outstanding customer service skills
  • Evaluating site conditions and preparing project estimate
  • Identifying site specific conditions which deviate from the standard project for specialty pricing
  • Closing on projects and estimates delivered to the customer
  • Estimating the date of project commencement for the customer based on your knowledge of production schedules
  • Maintaining proper sales reports

Requirements:

As an Estimator/Project manager you must be self-motivated, adaptable and have a persuasive personality. You must also have excellent verbal and written communication skills and strong active-listening skills.  In addition, you must be computer literate with Microsoft office products and the use of a smartphone.  Specific qualifications include:

  • At least 3-5 years commercial roofing estimating experience.
  • Ambition to contribute like a partner with this growing business not just an employee
  • Seasoned networker in the Miami business circles with a preference in the construction field
  • Proven success in closing and commercial sales is preferred
  • The ability to follow up with customers, maintain positive relationships and CLOSE sales
  • Analytic and problem-solving abilities
  • Valid Florida Driver’s License

Both positions come with an extensive Benefits Package:

These positions are offered a competitive compensation package including a base salary plus bonuses. Benefits include:

  • Health Insurance
  • A Company vehicle or allowance for business use and travel between work and home
  • Fuel card for company business
  • Monthly customer appreciation allowance
  • Paid holidays
  • Paid Time Off (PTO) days

If your experience meets the requirements, and you would like to be considered for this position, please submit your resume here: Service Manager // Commercial Roofing and Waterproofing Estimator.

Equal Opportunity/ Affirmative Action Employer/ Drug-Free Workplace

roofing contractor

Five Signs You Should Recruit A Professional Roofing Contractor

Unfortunately, most people don’t think about their roof until they notice a problem.  You may think there’s no problems with a mere glance from the driveway or parking lot, but you could be seriously wrong.  It’s important to have a reliable roofing contractor in Pine Hills on your team to help you to avoid any costly surprises.

There are number of problems, both potential and current, that can be occurring and can only be noticed when you’re physically on the roof, paying close attention and understand what to look for.  That’s what our roofing contractors in Orlando are for.  Our trained technicians are ready to provide you with a detailed written inspection to help you to better identify the condition of your current roofing system.  It’s recommended that you inspect your roof annually to help head off costly surprise repairs or complete replacements.

If you want to give your roof a quick look over, we’re here with five very important warning signs that can help you to determine if your home or business may need a critical repair or roof replacement:

  • Does your roofing system appear to be old and outdated? Let’s be honest, no one wants that  Sometimes, your roof may just need a good washing to regain the curb appeal it once had.  If your roof is starting to look a little dingy, a professional roofer can step in to help.
  • Is your roof missing tiles or shingles? This can be one of the easiest ways to identify a problem.  Naturally, both wind and water can wear on your roof.  If tiles or shingles are damaged, you can wind up dealing with serious problems in the future if they’re not addressed properly and immediately.
  • Are you seeing damp spots on your ceiling? This may be one of the most obvious signs, but it’s also one of the most serious.  If you’ve noticed a leak in your home or office, we recommend that you contact a professional roofer immediately.
  • Have your bills increased? While you may not always be able to easily identify a small leak, you should definitely be able to see a difference in your electric bill.  If the AC bill for your home or business is on significant rise, you could have a serious problem with your roof.
  • Are your gutters constantly clogged? No one likes clogged gutters and cleaning them out is never too exciting, but this is an issue that should be addressed immediately.  It’s critical to ensure that water can runoff.  Leaves, sticks and other debris can cause your gutters to clog and retain unwanted water on the roof.

While it’s always a good idea to keep an eye on your roof and its functionality, it’s critical to recruit a professional roofing company in Winter Park for an annual detailed roof inspection.  If you’re considering having work done on your roof this summer, call us at 855-276-9655 today for a free estimate. Not only do we provide regular inspections, but we can help to repair current roofing systems that may be failing or we can install new roofing systems to best help you, your family and your business stay safe. There’s no job to small and no task too big. With offices in Fort Myers, Orlando, Sarasota and Miami, we’re here to help with all of your roofing needs.

Service Area Update

Crown Roofing now services all of South Florida including Collier, Lee, Charlotte, Manatee and Sarasota County.  Specifically Naples, Fort Myers, Bonita Springs, Estero, Cape Coral, Port Charlotte, Sarasota, Punta Gorda, Lakewood Ranch and LongBoat Key.