Issues Consumers Have with Roofers

Issues Consumers Have with Roofers

Homeowners can put off many home repairs for an extended period of time, however a leaky roof is not one of them. Homeowners must be aware that a leaky roof can lead to major water damage resulting in significant financial loss. In the event that you need your roof repaired it is important to be aware of the most common issues consumers encounter when hiring and working with a roofer.

Unskilled Customer Service

Unfortunately, many roofers suffer from poor customer service provided by their team members. A good roofer will ensure each member of his staff is well-trained to be respectful, courteous, and friendly with customers. Roof repair or replacement is an expensive undertaking and customers deserve memorable, pleasant customer service.

Timeliness and Reliability

A good roofer always shows up and on time. If a roofer is going to be delayed for any reason they should contact the customer immediately and keep them in the loop as to when they will arrive. Tardiness or not showing up at all oftentimes indicate the roofer is disorganized or disrespectful.

Questionable Pricing and Pressure to Pay

If a roofer is engaged in high pressure sales or if a quote is confusing, unclear, or seems unreasonable the homeowner should be concerned. Open and honest roofers that do a good job do not engage in these tactics.

Poor Communication

Roofers who are open, honest, and forthcoming with information decrease consumers’ fears and anxiety while providing better customer service. A new roof is expensive, and you deserve high level communication when completing a roof repair/replacement project.

Negligence for Oversight and Inspection

A good roofing company will always inspect the project in full upon completion. Additionally, a good roofer will take the extra time to show the customer the project and explain everything that was done.
Roof repair or replacement is one of the most expensive home repair projects consumers will face. The five issues above are common issues consumers face when dealing with a roofing company.

Your Trustworthy Roofing Contractors

Crown Roofing is your trusted friend for all your roofing needs. You can count on us to provide the highest quality of roof repair, re-roof, roof maintenance or new construction roof for your home or business. There is no job that is too small and no task that is too big. Crown Roofing has offices in Central, South and Southwest Florida. Call us today for a free estimate.